RightNow Wins Three 2008 CRM Magazine Service Leader Awards; Fifth Consecutive Year as Web Self-Service Leader

Published on April 23, 2008 in Computer Software, Technology

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Bozeman, Mont (April 23, 2008) – CRM Magazine awarded RightNow┬« Technologies (NASDAQ: RNOW) three 2008 Service Leader awards for its on demand customer relationship management (CRM) solutions. For the fifth year in a row, RightNow won the Web Self-Service category, based on strong analyst ratings for customer satisfaction, depth of functionality, and company direction. RightNow is also the inaugural winner of a new category, Web Interaction Management, for the delivery of exceptional customer support via multiple channels: email, chat, and phone.

In a recent CRM Magazine article about the awards, Esteban Kolsky, a former Gartner analyst, commented that as a hosted solution RightNow “is well positioned due to the Web 2.0/services-oriented architecture story.”

Jupiter Research Associate Analyst Zachary McGeary, quoted in the same article, said, “These guys are dreamers. They think big. They have a huge, really bright, brilliant development team.” McGeary added, “They’ve exceeded anyone’s expectations – and we expect them to continue to do that.”

In addition, RightNow customer iRobot received a Service Elite award for its use of the RightNow CRM solution, which has improved customer satisfaction, contact center operations, and marketing efforts.

“We strive to provide customers with the information that will allow them to serve themselves,” Maryellen Abreu, director of global technical support at iRobot, said. “The RightNow solution allows us to keep customers happy while minimizing cost – savings that we can pass along to our customers.”

The RightNow CRM suite reflects the company’s commitment to delivering the most robust, enterprise-class, on demand CRM solution available on the market today. The RightNow solution can help organizations deliver excellent customer experiences – while significantly reducing operating costs – by facilitating a single, consistent dialogue between a company and a customer, regardless of communication channel.

“CRM Magazine and the Service Leader awards validate the quality of the CRM technology solutions we provide, as well as the strong relationships we build with our customers,” Jason Mittelstaedt, chief marketing officer at RightNow, said. “While delivering the industry’s most comprehensive on demand CRM suite, we continue to be recognized for our ongoing leadership of the self-service space we originally pioneered.”

RightNow also congratulates partners Genesys Telecommunications Laboratories and West Communications on their CRM Magazine Service Leader awards in the Contact Center Infrastructure and Outsourcing categories.

Source: RightNow

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