Telax releases free screen-pop integration for any edition of

Published on October 15, 2009 in Computer Software, Technology


N/A (October 15, 2009) – Telax Hosted Call Center today announced the release of a free screen-pop for any edition of

The Telax screen-pop for can save an average of twenty seconds per call by delivering real-time customer data to agents just before the call arrives. The free screen pop for can be enabled using information automatically collected by the IVR, the caller ID information or information inputted by the caller, like a helpdesk ticket number, for instance.

Until now, the screen-pop feature for had only been provided by vendors for the two premium editions of Enterprise and Unlimited and required the installation of CTI connector software. The feature also required the API. Telax has now enabled the screen-pop for free, with no additional software required, for ANY edition of

To enable your Telax Hosted Call Center with free screen pop for any edition of please contact your account manager or request a free demo now.

Source: Telax

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