Three RightNow Clients Win 1to1 Customer Champion Awards

Published on February 14, 2011 in Computer Software, Technology

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Overstock.com, iRobot, and drugstore.com Focus on Delivering Excellent Customer Experiences and Increasing Profit

Bozeman, Mont (February 14, 2011) – Three RightNow┬« (NASDAQ: RNOW) on demand customer relationship management (CRM) clients — Overstock.com; iRobot; and drugstore.com — earned 2009 1to1 Customer Champion Awards from 1to1 Media, a division of Peppers & Rogers Group.

“It is exciting to see three RightNow clients recognized as Customer Champions. We congratulate them on their commitments to delivering superior customer experiences.”

Greg Gianforte, CEO, RightNow
drugstore.com Captures the Voice of the Customer

drugstore.com is a leading online retailer of health, beauty, vision and pharmacy products.

* Customer Champion: Ron Kelly, vice president of customer care and logistics
* Employees have coined the term WWRD (What Would Ron Do) because of his passion for solving customer problems and delivering high quality service
* Using RightNow to help contact center agents provide timely, accurate and high quality experiences to customers; enable customers to find their own answers at their convenience, reducing incoming phone calls and emails

To learn more about drugstore.com click here.
iRobot Thinks Like a Customer
iRobot is the maker of the Roomba® Vacuuming Robot.

* Customer Champion: Maryellen Abreu, director of global technical support
* “Think Like a Customer” is the foundation of iRobot’s service strategy
* Using RightNow to capture insight from all customer interactions, analyze the feedback and continuously improve products and processes to better meet customer needs

To learn more about iRobot click here.
Overstock Does What’s Right for the Customer

Overstock.com is a leading online retailer offering brand-name merchandise at discount prices

* Customer Champion: Stormy Simon, senior vice president of marketing and customer care
* Believes customer interactions in the call center are an extension of the brand, so it is a priority to create great customer experiences
* Using RightNow to increase the quality and efficiency of customer interactions across all contact center and communication channels, to deliver a consistently high-quality experience

To learn more about Overstock.com click here.

Source: RightNow

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