UCN Reports 33% Growth for its inContact User Conference

Published on October 21, 2008 in Computer Software, Technology


Salt Lake City (October 21, 2008) – UCN, Inc. (NASDAQ: UCNN) the market leader in on-demand contact center software for intelligent contact routing and agent improvement, held its third annual inContact® user conference (ICUC) in Park City, Utah on October 14-16, 2008. The conference attracted 179 attendees, a 33 percent increase over last year.

Existing customers, prospects and integration partners gathered for three days of expert instruction, customer presentations and product updates on the inContact product suite. Customers also had the opportunity to participate in advanced training certification for inContact including the Workforce Management, Survey and eLearning tools.

Keynote speakers included Joe Outlaw, Senior Analyst for Frost & Sullivan, who presented an address entitled, “How Next-Generation Technology Enables Exceptional Customer Experiences.” Ted Lubowsky, Managing Director at DMG Consulting, presented Thursday’s keynote address entitled, “The Changing Role of Contact Centers in the Next Five Years.” UCN customer representatives from ConAgra Foods, Best Buy, TDS Telecom, SupportSoft and Frontline Call Center contributed to the conference as case study presenters. Additional breakout sessions were facilitated by the following partners: RightNow Technologies, Knowlagent, TelCoa, and DMG Consulting.

Commented Rudy Vidal, UCN Chief Customer Officer, “Our third annual user conference provided an exceptional opportunity for customers to meet and discuss contact center best practices. We’re delighted with the increase in attendance and attribute this not only to our growth, but to our customers’ increased success with the capabilities of inContact. Our customers are more focused than ever before on improving their customer experience and are continually looking for more in-depth knowledge on how to use inContact.”

Source: incontact

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