Voxify Recognized by Ovum’s Speech Application Vendor Report

Published on October 23, 2009 in Computer Software, Technology

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Voxify’s speech self-service solutions for contact centers receives the highest overall technology assessment score from leading analyst

Alameda, CA, (October 23, 2009) – Voxify┬«, the company that develops, deploys and manages integrated speech solutions to automate customer interactions, today announced it has been rated as one of the top speech application vendors in the Decision Matrix – Selecting a Speech Application Vendor in North America report, published by Ovum (a Datamonitor company), a leading analyst house covering the technology, information, communications, and telecom sectors. As a recognized industry leader for contact center technology research, Ovum’s assessments are leading indicators of market trends.

Ovum’s Decision Matrix – Selecting a Speech Application Vendor in North America report evaluated every major speech application player and concluded that Voxify is one of the top speech application vendors. Specifically, Ovum stated that Voxify has formidable technological expertise, and, of all the vendors, it fielded the highest overall technology assessment score. Voxify emerged on the short list after an extensive evaluation of its technology that included solution maturity, interoperability, and data integration. Voxify’s managed service model proved to be a winning strategy as clients gave the company high marks in the End-User Sentiment part of the assessment which includes client engagement, application lifetime accountability, and continuous application improvement.

“Ovum has been following Voxify for many years and we continue to be impressed by its market leadership in speech applications. Voxify’s rapid development ensuring a customer ROI, interoperability of applications, and the overall end-user experience gives it an advantage over many of the other vendors,” says Ryan Joe, Research Analyst, Customer Interaction, Ovum. “Clients were very positive as Voxify gives them control over their technology through IVR platform interoperability and flexible deployment options,” says Joe.

John Gengarella, CEO, Voxify, said, “Voxify has become an easy selection for leading enterprises on a mission to execute an advanced self-service strategy. We deliver innovative solutions, unmatched deployment timelines, flexible deployment and economic models, and a managed service delivery approach to ensure the lifelong performance of the solution. Voxify’s commitments are well received.”

Ovum’s report included a market impact assessment which estimated that Voxify’s revenue growth is higher than the average across vendors. The report stated that Voxify’s close relationships with its clients as well as the all-around technological strength of its offerings give Voxify an edge over its competitors.

About Ovum
Ovum is the ICT advisory brand of the Datamonitor Group, with a 25 year history of advising both enterprises and their suppliers on the business value of ICT. It brings together the unique heritage of Butler Group, Datamonitor Technology and Ovum into a single and unified force that is changing the face of the ICT industry advisory market. Ovum combines the talents of 350+ business analysts with 150+ ICT analysts to provide the Collaborative Intelligence which supports our clients across the globe, helping them identify the business value of ICT.

Ovum’s research team helps clients turn research into actionable insight, with the certainty that the research draws upon more than 400,000 interviews with business and technology decision makers annually. Ovum’s research methods are independently audited to insure rigour and independence.

Source: voxify

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