3CLogic Review

3CLogic is a multichannel IP contact center solutions vendor. Their call center software solutions help businesses communicate with their clientele in a more personalized and flexible way. 3CLogic’s products are modern and cost-effective. 3CLogic serves businesses of any size and allows them to grow and increase their flexibility to maintain a high standard of customer service.

What 3CLogic does

Powered by patent pending 3CLogic V-TAG software, our contact center platform harnesses the latest development in Internet technologies enabling companies to build greater client loyalty and customer satisfaction for their product and services. Their technology, communications expertise and bundled services make 3CLogic a trusted resource for businesses with contact center needs.

Satisfied Customers

LibertyPower, Altera, National Homebuyers, Captel, Cyret, Amazon Web Services, Ice Water Media

Call Center Product(s)

  • Inbound Contact Center
  • Outbound Contact Center

Call Center Software Key Features

  • Instant Set Up- Set up a new contact center account from the 3CLogic login site. Your new 3CLogic registration is activated instantly. Just download and install the requisite number of licensed 3CLogic software dialers on your agents’ respective PCs.
  • Create Campaigns- Your 3CLogic account portal is accessible from any Web browser and contains the tools to quickly create and modify your campaigns, upload and assign leads to agents and select outreach methods, including auto and predictive dialing.
  • Connect with Contacts- Set up a new contact center account from the 3CLogic login site. Your new 3CLogic registration is activated instantly. Just download and install the requisite number of licensed 3CLogic software dialers on your agents’ respective PCs.
  • Analyze Performance-Your 3CLogic account portal also provides comprehensive reporting tools to analyze campaign, agent and leads performance and efficiencies.
  • On Demand-Start, pause and stop agent shifts at the click of a button. Purchase minutes of use online only as needed. 3CLogic lets you scale up seats and minutes for short term, high volume campaigns, and reduce these for off-peak seasons. A choice of three simple packages covers your spectrum of usage.

Call Center Software Modules

Inbound Contact Center

  • Call Recording
  • Historical Reporting
  • Real time Reporting
  • CRM Integration (Web/ Hosted )
  • Customer History Database
  • Reports exportable in pdf, excel, word
  • Web view of call, queue, project data

Outbound Contact Center

  • Web view of call, agent, and campaign quality and performance monitoring
  • Call History and CDRs
  • Call Recording
  • Web based CRM integration
  • Reports exportable in pdf, excel, word
  • Historical and real time reporting

Call Center Technology

3CLogic harnesses their unique V-TAG software and the latest developments in VOIP and Web 2.0 technologies to make it easy for customers to communicate with their business while also dramatically changing the economics of maintaining and ramping up the contact center. All with the flexibility of deploying their contact center platform in your business’ IT environment or the simplicity of using it as a hosted software-as-a-service (SaaS) offering.

Bottom Line

3CLogic made their call center solutions intuitive and easily implemented. 3CLogic helps businesses increase versatility and flexibility. 3CLogiv is helping businesses everywhere improve the way they communicate and do business.