Five9 Review

Five9 was founded by five technology visionaries who left a leading call center firm to create their own company in December 2001. These visionaries understood the untapped potential of voiceover IP and the emerging Software-as-a-Service model.

On April 20, 2004, Five9 secured its first round of venture capital. Since then, with a strong executive team led by current CEO Mike Burkland and top-tier investors fueling continued success, Five9 has outpaced the hosted call center industry and is currently recognized by Inc. Magazine as one of America’s Top 500 Fastest-Growing Private Companies.

What Five9 does

Five9’s goal is to deliver the value of leading call center software at an affordable price for small and medium-sized businesses, and they saw how a hosted solution could dramatically improve return on investment results. Their commitment to service excellence is embodied in the company name – the five nines of reliability – typically associated with world-class telecommunications providers.

Satisfied Customers

ALVA Pacific, BayanTel, Bitstop Network Services, Channel Blend, Debt Procurement, Emerald Mortgage, Etelint Consulting, FirstFunds, Kingsdale Shareholder Services, Pacific Mortgage, XAct TeleSolutions.

Call Center Product(s)

  • Virtual Call Center Suite
  • Inbound Call Center
  • Outbound Call Center with Predictive Dialer
  • Auto-Dialer

Call Center Software Key Features

  • The award-winning Five9 Virtual Call Center targets call centers, contact center operations of large enterprises, and companies that provide outsourced telemarketing, customer service, and call center services.
  • Companies on five continents profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy for any call center.
  • Five9 pioneered the concept of the hosted, multi-tenant, software-as-a-service, VoIP-based virtual contact center. Its robust, proven infrastructure provides world-class features with all the benefits of a hosted solution, including fast provisioning, on-demand capacity, no capital outlay, no maintenance or support costs and low operating costs.
  • Small to mid-sized call centers and branches of large enterprises profit from Five9’s turnkey application solutions because they are affordable, easily deployed, and rich with advanced call center functions like a Predictive Dialer and a built-in CRM function.

Call Center Software Modules

  • Automatic Call Distribution (ACD)
  • Predictive Dialer
  • Customer Relationship Management (CRM)
  • Interactive Voice Response (IVR)
  • Computer and Internet Telephony
  • Skills-based Routing, Recording
  • Monitoring, Billing and Centralized Management and Administration

Call Center Technology

Five9 develops IP-based hosted call center solutions. Five9 is recognized as a pioneer in the use of the Internet telephony for the delivery of contact center solutions. A simple monthly service fee allows Five9 customers to get all the benefits of premise-based call center products – in less time, at a lower cost and without major capital expenditure or maintenance overhead.

Bottom Line

Five9 serves hundreds of customers and thousands of concurrent users on five continents. The company has enjoyed steady revenue growth of 300%+ annually for the past three years, and with key investors like Hummer Winblad, Mosaic Ventures, and Partech International, Five9 is the declared category leader in terms of call center seats, customers, and revenue.

With world headquarters in Pleasanton, California and international sales and support offices in Canada, the USA, India, the Philippines, and Mexico, Five9 looks ahead to increased global presence in the competitive world of call center applications and solutions.