Fonality Review

Founded in 2004 and headquartered in Culver City, Calif., Fonality is a leading developer and marketer of cloud-based business phone systems and unified communications solutions for small, medium and enterprise businesses. Fonality develops of communications solutions and cloud-based business phone systems. Fonality serves small to medium sized businesses and enterprise companies. Fonality has thousands of customers around the world, in a variety of industries. Their solutions are cost effective and are sure to increase overall customer satisfaction.

What Fonality does

Fonality offers innovative and low cost call center solutions. These solutions are ideal for smaller to medium sized companies, although companies of any size can use their solutions. Fonality’s cloud based software is award winning for a reason so check it out on their website. Fonality offers a free trial and a live demo so you can see if their software is right for your company.

Satisfied Customers

Flirt!, AdJuice, MED3000, Farmers Insurance Agent, iNet, Myshape.com, Windsor Unified

Call Center Product(s)

Fonality Call Center

Call Center Software Key Features

  • Auto-Receptionist
  • This feature lets callers “Press 1 for Support” or “Press 2 for Sales.” Auto-Attendant is as easy to use as it is powerful. With simple clicks of the mouse you can manage call flow, build scheduled responses, forward calls off-site, and more.
  • Groups & Permissions
  • Create custom extension groups based on departments or any other organizational structure. Groups allow you to give some employees permission based features while restricting others.
  • Scheduler & Night Mode
  • Want to play different messages to callers at different times of the day? Or perhaps you want an entirely different call menu on nights, weekends and holidays, with different options for your callers to choose from. Use Fonality’s intuitive scheduler to create and apply schedules that will make your phone system work for you.
  • Music-on-Hold
  • Music-on-hold is as simple as uploading MP3 files using the web-based administration panel. Use music-on-hold creatively to highlight promotions for new customers, up sell current customers, or calm angry customers calling your support team.
  • Dial-by-Name Directory
  • Fonality comes preconfigured with a professional “spell-by-last-name” directory. Callers are simply prompted to “spell the first three letters of the party’s first or last name” and then automatically connected to the requested extension. Don’t want to be in the name directory? No problem. The administrator can easily exclude specific extensions.

Call Center Software Modules

  • Enterprise Features
  • Time to Deploy and Manage
  • Capital Outlay
  • Open Standards Technology
  • iPhone and Android Technology
  • Dedicated Customer Support

Call Center Technology

Fonality’s cloud-based business communications solutions replace traditional phone systems and add advanced functionality including conference bridges, unified messaging, chat, voicemail and email, presence management, contact center applications, and integration with products such as Microsoft Outlook, Google, Salesforce. Fonality’s patented technology also provides automated system monitoring, configuration backups, rock-solid connectivity, simplified multi-location networking, and complete data privacy over the cloud. Solutions are a fraction of the cost of traditional premise-based systems and scale from single-site businesses with basic needs to multi-location corporations with distributed call centers.

Bottom Line

With thousands of global customers spanning a wide range of industry and business segments, Fonality solutions are flexible enough to meet the needs of any business. Learn how other companies are changing the way the people communicate and are achieving their business goals.