FrontRange Review

FrontRange Software, Inc. (the creators of GoldMine Software Corp.) is a leading provider of software solutions for sales, marketing, and customer service and support solutions for small- to medium-sized businesses and distributed enterprises.

FrontRange Software Corp. includes over 600 employees, more than 1.7 million users, several hundred Value Added Resellers and 130,000 customer sites worldwide. The corporation’s global presence includes offices in North America, Europe, AsiaPacific and South Africa.

What FrontRange does

FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.5million users worldwide to manage a wide variety of business relationships and provide exceptional service.

FrontRange provides CRM software solutions to increase sales, improve marketing tactics, and help companies analyze and communicate with their best customers and prospects more efficiently. GoldMine Voice solutions are designed to bring productivity to your sales and customer support teams. GoldMine Voice Solutions includes an advanced, software-based IP telephone system with IVR, ACD, Call Recording, Unified Messaging, Auto Attendants, inbound and outbound productivity applications as well as easy to use management.

Satisfied Customers

Coca Cola Bottlers, Virgin Money, Chicago White Socks Fan Club, Auburn University, destinationCRM.com.

Call Center Product(s)

  • FrontRange Voice

Call Center Software Key Features

  • Help your business deliver better customer service with simplified call routing giving inbound callers easy access to GoldMine users and delivering screen pops of caller information
  • Increase sales using outbound calling campaigns with automated preview and progressive dialing applications including list management, call distribution and real time status reporting.
  • Standards based VoIP solutions leverage your existing infrastructure to reduce your overall cost of ownership
  • Make your business more competitive with a complete, fully integrated solution that reduces implementation costs and an accelerated ROI
  • Future proofs your business with a software-based CRM communications solution that keeps pace as your changing business requirements by simply updating your system software.

Call Center Software Modules

  • Click to Dial
  • Screen Pops
  • Real-time and historical reporting
  • Automation Ticket Creation
  • Virtual Agents
  • Skills-based Routing
  • Intelligent Automated Call Distribution and Queuing

Call Center Technology

FrontRange’s applications are voice over IP based. The solutions integrate with GoldMine CRM applications.

Bottom Line

FrontRange Solutions, a provider of CRM and service management applications for over 20 years, with more than 130,000 customers worldwide – is your source for integrated applications that allow you to drive customer loyalty, increase productivity and sales effectiveness, and build exceptional relationships across your entire value chain.