Microsoft Dynamics Review

With Microsoft Dynamics CRM customer service solutions, clients can transform customer service into a strategic asset. With a 360-degree view of the customer, agents can resolve issues quickly and reduce handling times with advanced customer service software. By automated processes, clients can also reduce costs and help to ensure consistent customer service is delivered across all touchpoints. The Customer Service solution supports the following functions: Accounts, Cases, Contracts, Knowledge Base, Scheduling, Workflows, Mobility, Analytics.

What Microsoft Dynamics does

Microsoft Dynamics for customer relationship management empowers employees to boost sales, satisfaction, and service with automated CRM that’s easy to use, customize, and maintain. Microsoft Dynamics business software offers a wide spectrum of feature-rich, affordable CRM solutions to help companies meet their specific needs.

Satisfied Customers

Barclays, Hard Rock Cafe, Pfizer Australia, United States Air Force

Call Center Product(s)

  • Microsoft Dynamics CRM Contact Center

Call Center Software Key Features

  • Handle citizen request in the manner each caller prefers – including personal phone contact, web-enabled and or IVR self-service
  • Add consistency to citizen interactions across all departments and agencies
  • Capture feedback and useful insight to help improve future interactions through reporting metrics
  • Streamline case management at every phase of the lifecycle – from opening and logging a case to tracking and closing
  • Leverage existing telephony and IT infrastructure investments to reduce total cost of ownership and agent training costs
  • Improve staff productivity by unifying personal computer desktops for all inbound and outbound contact operations

Call Center Software Modules

  • IVR
  • Incoming email requests
  • Web request
  • Reporting Dashboard

Call Center Technology

The CRM solutions and capabilities within Microsofy Dynamics connect closely to other Microsoft technologies that companies may already use. This brings together data, helping sales people to answer customer questions without making the customer wait.

Bottom Line

Microsoft is one of the most trusted and well-known names in the software industry. And they’ve secured their reputation as top-dog by providing software solutions that are as intuitive as they are robust.

Microsoft Dynamics solutions are typically implemented by a Microsoft partner with the right industry and technical expertise. Microsoft Dynamics CRM and its global community of partners offer flexible, easy-to-use CRM solutions designed for many industries including Financial Services, Manufacturing, Professional Services, Healthcare Providers, Health and Social Services, Retail, Hospitality and Entertainment, Education and the Government sector.