Touchstar Review

In 1989, Noble Systems Corporation (NSC) created TouchStar to provdide contact center solutions for businesses around the world. Their global business has served thousands of clients across a range of industries. TouchStar is built to be a scalable solution so companies can expand and maintain flexibility. The award winning Noble platform improves business communications. TouchStar solutions were developed with small and medium businesses in mind. The call center products are ideal for companies in a wide range of industries, including politics, finance, customer service and more.

What Touchstar does

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TouchStar provides robust & scalable tier one call center system solutions that enable local and remote end users with on site and hosted deployment options. TouchStar software has a fully featured unified communications platform for inbound, outbound, and blended call centers. Modular components and multiple open integration options allow users to expand, customize, and integrate TouchStar as your business grows and as technology advances.

Satisfied Customers

Bass Law Group, ARC Thrift Stores, Circseller, Inc., Crossfire Marketing, DRC Services Group

Call Center Product(s)

Touchstar Call Center
Virtual Call Center
eTelescript
CallGenX

Call Center Software Key Features

  • Predictive, Power, Preview and Manual Dialing Options
    With predictive dialing you can increase your contacts rates by over 400%. TouchStar is a global leader with their proven predictive dialing algorithm. Each dialing option is by campaign giving you the flexibility needed to run your call center.
  • VoIP and Analog Telecommunication Options
    TouchStar telecommunications platform is capable of traditional and VoIP line and agent connections. This allows you to take advantage of Voice over IP in stages rather then forcing you to adapt the new technology. With VoIP agent connections it is easy to implement remote agents providing you the ability to expand you call center work force without increasing your expenses.
  • Multiple ACD and IVR Features
    TouchStar has created a robust library of ACD and IVR features, including skills based routing, self service, and allowing real time modifications. TouchStar prides themselves on their IVR Maker allowing you to implement the solution that is unique to your needs.
  • Compliance Management
    As your business partner, TouchStar has developed many tools to assist you in complying with Federal, State and Local regulations including Time Zone management, Do Not Call Lists scrubbing, Caller ID Settings, and more.
  • Custom Integration
    TouchStar is built on standard Microsoft software technology; our call center software clients benefit from the ability to easily integrate other applications and data sources into TouchStar’s call center software. We are Microsoft Gold Partners and can aid in the configuration of your call center software.

Call Center Software Modules

  • Outbound, Inbound and Blended Telephony
  • Predictive, Power, Preview and Manual Dialing Options
  • VoIP and Analog Telecommunication Options
  • Multiple ACD and IVR Features
  • Compliance Management
  • Custom Integration
  • Quality Assurance
  • Reporting
  • Recording
  • Scripting

Call Center Technology

TouchStar Solutions are scalable and available as VoIP. TouchStar can be delivered as an on-site or hosted solution. Deployment is fast and easy.

Bottom Line

NSC and TouchStar provide top of the line call center solutions. Their contact center products are cost effective and are packed with features. Also, the solutions are scalable so companies can grow and expand. For small and medium businesses (SMBs), TouchStar is a great option.