VoiceNet Review

Voicenet is a privately held Internet Technology company that provides a broad spectrum of technology-related services and solutions. Voicenet’s mission is to provide the highest quality communication services, the most responsive customer service and the most skilled engineers and technicians in the industry to fully support its clients’ technology needs.

What VoiceNet does

Voicenet offers a robust network that is optimized for reliability and maximum uptime and has rapidly expanded its technology offerings at a rate far exceeding its peers. Voicenet is an industry leader in new Internet-based technologies and solutions.

Satisfied Customers

VisionQuest, OneTouch, Certegy

Call Center Product(s)

VoiceNet Contact Center Suite

Call Center Software Key Features

VoiceNet’s call center has a wide range of innovative features. These features include preview calling, outbound call management, computer telephony integration, call recording, call monitoring, workforce management and more.

VoiceNet Contact Center Suite
• Agent Scripting – control what agents see on their screen, such as customer information.
• All-in-one Predictive Dialer – predictive and automated dialer make outbound calling faster.
• Reporting – reports help managers identify and fix problems.
• Interactive Voice Response (IVR) – automated self-service for inbound callers.

Call Center Software Modules

  • Server Virtualization
  • Email Server Management
  • Disaster Recovery Planning
  • Off-premise real-time data replication
  • Patch Management/Network Anti-Virus
  • Workstation Replacement/Deployment

Call Center Technology

VoiceNet’s technology does not require a strong reliance on IT help. VoiceNet boasts of a 99.99% uptime rate. VoiceNet also offers an integration framework. VoiceNet installation is fast and easy.

Bottom Line

VoiceNet’s award winning technology has helped a number of businesses maximize their ROI, minimize opportunity costs and improve agent productivity. Let your business grow and take off with VoiceNet’s modern and innovative call center solutions. Their solutions help businesses manage the workforce, campaigns and more. Request a demo on VoiceNet’s website to see if their software is right for your business.